FAQ: Starmancer
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I upgrade my pledge level?

You can upgrade your pledge level on the first page of the survey. There's some little text right below the big "Get Started" button (it's green).

You can use this link (I think):

https://starmancer.backerkit.com/backer/welcome

Last updated: April 12, 2018 13:54

When will the Alpha/Beta be released?

We can't give exact dates right now.

The Alpha will be released around June 2018

The Beta will be released a few months after that.

Last updated: March 22, 2018 10:59

Will there be a DRM-free copy?

Many of you have asked for a DRM-free copy. So we're going to submit the game to both Steam and GOG. We'll provide everyone a key to Steam. We'll distribute GOG keys (or equivalent) to anyone who requests one.

Last updated: March 30, 2018 07:12

What about extra copies of Starmancer?

Extra copies of the game will be distributed with the $15 tier. Extra copies do not include Alpha or Beta access.

These extra copies will be distributed through Steam. If you choose, we'll give you a DRM free key for each extra copy as well (probably through GOG).

Last updated: February 15, 2018 06:35

What platforms will the Alpha / Beta be for?

The Alpha/Beta will be available on all platforms (PC, Mac, Linux). Part of the reason for our testing is to ensure that the game will work on all platforms.

Last updated: February 13, 2018 12:34

Will Starmancer be on Steam?

Yes. We'll be submitting it to Steam. If it's not accepted (unlikely) we'll seek other platforms.

Last updated: February 12, 2018 13:58

What platforms will Starmancer be on?

We'll release on PC, Mac, and Linux. We have no plans for other platforms at this time. Eventually (a long time from now) we might port to another system.

The Alpha and Beta will be available for all platforms.

Last updated: February 13, 2018 12:33

What languages will Starmancer support?

We're not sure.

We'll have all (or most) of the text in the game available for translation. The community will be able to help us translate.

Last updated: February 12, 2018 08:28

Can I record Alpha / Beta footage for Youtube/Twitch?

Yes, you can fully monetize any footage of our game.

You can read more, here

https://www.playstarmancer.com/presskit#Monetization

Last updated: February 12, 2018 07:45

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://starmancer.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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